Effective Date: [May 2, 2025]
Pronghorn Automation (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight broker CRM software and related services (collectively, the “Service”). By accessing or using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide to Us
When you register for an account or use our Service, we may collect:
- Full name
- Business name
- Email address
- Phone number
- Billing and payment information
- Any messages or content submitted through our platform (e.g., emails, notes, or forms)
b. Information Collected Automatically
We automatically collect certain information when you use the Service:
- IP address and device information
- Browser type and version
- Pages visited and usage behavior
- Cookies and tracking pixels
c. Information from Integrations
If you connect third-party services (e.g., email providers, VoIP systems, Stripe, or Zapier), we may collect relevant information necessary to provide integrations.
2. How We Use Your Information
We use the information we collect to:
- Deliver and manage your account and services
- Respond to support requests and inquiries
- Improve our CRM platform and develop new features
- Send account-related notifications
- Process payments and manage billing
- Send optional marketing or promotional emails (you can opt out anytime)
3. How We Share Your Information
We may share your information with:
- Service providers who help us operate the Service (e.g., hosting, payment processing, analytics)
- Law enforcement or regulators when required by law
- Business transfers if we are involved in a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate security measures, including:
- SSL encryption for data in transit
- Access control and authentication
- Secure cloud storage providers
While we strive to protect your data, no method of transmission over the internet is 100% secure.
5. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails (via unsubscribe links)
- Request a copy of the data we hold about you
If you wish to exercise these rights, contact us at [[email protected]].
6. Data Retention
We retain your information as long as your account is active or as needed to:
- Fulfill the purposes described above
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
7. Cookies & Tracking
We use cookies and similar technologies to:
- Authenticate users
- Remember preferences
- Analyze usage trends
You can adjust your browser settings to disable cookies, but this may affect functionality.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect information from them. If you believe a child has provided us with personal data, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. When we do, we’ll update the “Effective Date” and notify you of significant changes via email or an in-app message.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:
Pronghorn Automation
Northlake, TX
Email: [email protected]
Website: https://www.pronghornautomation.com